Empower your support team to work together and resolve customer issues faster.
Intuitive, feature-rich, affordable
customer support software
KEEP TRACK OF CONVERSATIONS
Prioritize, categorize and assign tickets so you never lose track
RESOLVE ISSUES TOGETHER
Work together as teams to quickly and efficiently solve
SUPPORT ACROSS CHANNELS
Unify and manage all support-related communications from
multiple channels on a single platform.
INCREASE YOUR TEAM’S PRODUCTIVITY
Leverage Freshdesk’s built-in capabilities to automate repetitive
HELP CUSTOMERS HELP THEMSELVES
Create a self service experience for customers with a knowledge
base and forums.
MEASURE AND IMPROVE EFFICIENCY
Identify problems, plan based on metrics and improve helpdesk
COMPLETE CUSTOMIZATION CAPABILITIES
Customize your workflows, customer portal, agent roles and
more to make the helpdesk truly yours.
STATE-OF-THE-ART DATA SECURITY
Freshdesk ensures enterprise-grade security with features and
comprehensive audits of networks, systems and regulatory
compliances to protect our product and platform.